About Us

mobileECOtuning are a well established UK based company offering professional services to the Automotive Trade and Public customers. Operating from our HQ Workshop in Weston Super Mare, we have multiple franchises across the UK as part of the MET (mobileECOtuning) brand.

Specialist equipment, certified by many of the main dealers is used by our fully qualified and authorised engineers to carry out fully guaranteed work, typically with proof of work supplied in the form of reports, diagnostic outputs and even our Rolling Road and Dyno test facility in Weston Super Mare.

MET-Shop is the eCommerce site for MobileECOTuning and comes with the full support of the MobileECOTuning support team. All MobileECOTuning engineers are trained in the use of the equipment offered through MET-Shop, on hand to offer advice before and after purchase. Telephone and chat support is offered for all equipment purchased from MET-Shop/MobileECOTuning from our UK support team. This includes UK return to base for equipment returns and repairs.

UK DELIVERIES

We use ParcelForce for UK deliveries.

For Standard delivery, our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.

Orders despatched with ParcelForce are tracked and will require a signature on delivery.  Once despatched, delivery will take place within 2-3 working days.

We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

If you do not receive your order within 5 working days from the date of despatch, please contact our Customer Services on 01934644421 or email us at david@mobileecotuning.com.  We would request that you contact as soon as possible and within 60 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

We will replace lost or damaged orders free of charge.

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

INTERNATIONAL DELIVERIES

We use ParcelForce for international deliveries We ship to most countries.

We will use a tracked service via ParcelForce and transit time will be a maximum of 10 working days, depending on the destination. A signature will be required on receipt.

We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only [we ignore the weight of the outer packaging] and the destination country.

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.  If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs.  There may also be costs associated with the return to us, which will be deducted from any refund value.  In certain situations your order may be destroyed by customs if duties and taxes are not paid.  In this instance, we cannot refund product or shipping costs for these reasons.

Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country.  This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.  In certain situations your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance we cannot refund product or shipping costs for these reasons.

If you do not receive your order within 20 working days, please contact Customer Services on 01934644427 or email us at david@mobileecotuning.com.  We would request that you contact us as soon as possible and within 60 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

We will replace lost or damaged orders free of charge.

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.

Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

Last updated November 04, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at david@mobileecotuning.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

mobileECOtuning

Attn: Returns

RMA #

Unit 45 Lynx Crescent  

Weston Super Mare, BS24 9DJ  

United Kingdom

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed. 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note      

  •  Returns policy only applies to physical items ordered through the mobileECOtuning Ecommerce store  

We operate workshop and mobile services. We have established ourselves as one of the UK’s leading Automotive Diagnostics and Tuning services, primarily serving s.

We started offering our services to Automotive Garages, Main Dealers and the Tuning Industry, resolving issues that they could not solve and we proudly offer a ‘no diagnosis – no charge’ guarantee.

More and more, we find members of the public approaching us to carry out work directly, rather than paying the ‘middle man’ prices to the dealers. We are not your typical back street garage. We typically do not carry out mechanical work, instead specialising in the complex diagnostics, electrical and tuning functions of the automotive trade.

Copyright & Disclaimer

mobileECOtuning (and Logo) is a registered trademark in the UK and other countries. The copyright in the content and images in this website belongs to mobileECOtuning or the images and content are used by mobileECOtuning with the permission of the Copyright owner.

You may download information for your own personal use but otherwise it may not be copied or reproduced except with our written permission. While we strive to ensure that the website is accurate we are not liable for any errors, omissions or misleading statements on these pages or any site to which these pages connect. Anything on this site is for information purposes only.

Where mobileECOtuning is used on this website it refers to mobileECOtuning whose registered office is at mobileECOtuning, Walrow Farm, Walrow, Highbridge, TA9 4RA.

Regarding software, documents and services available on this website

In no event shall mobileECOtuning be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from this website.

Links to third party sites

Some links on this website will let you leave mobileECOtuning site. The linked sites are not under the control of mobileECOtuning and mobileECOtuning is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. mobileECOtuning is not responsible for webcasting or any other form of transmission received from any linked site. mobileECOtuning is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by mobileECOtuning of the site.

mobileECOtuning’s products are designed to increase the performance of your vehicle through increased acceleration and power. Once the mobileECOtuning RE-MAP has been installed in your vehicle the driver is ultimately responsible for the increased power and speed acquired, so we remind you that responsible driving is essential in order not to endanger yourself and/or others. It is essential that you advise your insurance company of this modification to your vehicle so that your insurance is not void.

This modification may affect your premium, so we would advised that you contact your insurance company before you carry out the installation so that you are fully aware of any additional cost you may incur. Your vehicle may receive some additional wear and tear through increased performance i.e. from additional brake usage.

Therefore, you should monitor the condition of your vehicle on an ongoing basis, as you are responsible for making sure that your vehicle is road worthy and complies with current motoring legislation. Once the product has been fitted, mobileECOtuning will only accept responsibility for the value of the mobileECOtuning product, subsequently any further costs will remain the owner’s responsibility.

In the unlikely event that you would like to return your product within our 14 day money back period, the returned goods must be returned by tracked, insured delivery and be received in as sold condition. At this point we would like to emphasise that the mobileECOtuning products that mobileECOtuning provide its customers have had no detrimental effects to any vehicles once installed.

By installing and or using our products and services you agree to the terms of use as stated above.

mobilECOtuning offer an unbeatable service when it comes to professional engine tuning. The remapping services available through mobileECOtuning represent one the best on the market, providing significant results that safely work in harmony with your vehicle engine. All our remaps are tailored to each vehicle providing only the best results.

Each engine remap, which mobileECOtuning provide, comes with the following as standard

14 day money-back guarantee

Here at mobileECOtuning we offer a 14 day money back guarantee with each remap that we carry out. If you are not 100% satisfied with the service provided, we will return your vehicle to standard within this 14 day trial period with a refund. General conditions apply.

‘Green Zone’ remaps

mobileECOtuning ensures that engine manufacturer tolerances are respected when remapping your vehicle. Each custom remap that we provide is done so within the tolerance levels of your specific vehicle’s engine, within what we call the ‘green zone’.

Largest vehicle list on market

mobileECOtuning provide one of the largest lists available for vehicles which can be remapped. This list is being added to on a weekly basis so do not despair if you cannot find your specific model! We may be able to remap it anyhow. Not only do we specialise in engine tuning for the big German names, but we cover a large majority of modern vehicles found on the roads in Europe.

Fast and efficient service

Our engine-tuning service is a straight forward process. Once your local mobileECOtuning technician is on-site, he will be required to retrieve a file from the vehicle ECU which will then be optimised by our in-house technical experts. Once that file has been optimised by our team, it will be uploaded to the vehicle ECU. This process is carried out remotely via the OBD plug which ensures that the ECU itself does not have to be physically handled. The whole remapping process outlined here takes on average less than an hour.

CONDITIONS OF THE 14 DAY MONEY-BACK GUARANTEE

mobileECOTuning offer a 14 day  money-back guarantee with each remap which we provide. If you are not 100% satisfied with the service, we will return your vehicle to standard and offer a refund of the purchase price. The following conditions apply :

You will be requested to provide a copy of the mobileECOtuning payment receipt to the technician returning your vehicle to standard. This will have been provided to you at the time of the remap and will serve as proof that your vehicle was remapped by mobileECOtuning.

You will be requested to take your vehicle to your nearest mobileECOtuning technician at your cost, in order to have it returned to standard. If you require our technician to come to you, there will be an appropriate charge.

Your vehicle will be returned to its original state before it received the remap.

You will receive a refund of the full purchase price less a £85.00 charge to cover technician time costs

Here at mobileECOtuning your details are treated with the upmost confidentially and are never passed or shared with anyone. We promise that we will never add you to a mailing list or contact you out of turn.

When contacting us using our secure query form, please ensure that you enter your name, email address and contact phone number(s) so we can contact you promptly. Please also list as much detail about your query as possible, e.g. your vehicle make, model, engine size, power rating and the year of manufacture as this will enable us to answer your questions quickly and effectively.

If you wish to speak to someone from our Sales Team or Technical Support Department, you can do so by contacting our office during weekdays between 9:00am – 6:00pm. However, we are conscious that sometimes you do need help during out of office hours, and so we do encourage our customers to contact us via email as we check and respond to emails . Email is also our Technical Support Department’s preferred method of communication as they are not always by a phone, and so you will often get a quicker response using this method of communication.

We are at the cutting edge in the diagnostic industry having a dedicated workshop designed around technical diagnostic tasks.   We have invested thousands in the latest diagnostic equipment including gaining security accreditation from most main manufactures.  From a multi-meter to a Rolling Road, we have it all.

ECU REMAPPING involves reading the vehicle’s standard calibration map, and then adjusting various parameters such as fuel pressure, boost pressure (on turbocharged applications), ignition advance, and throttle pedal control – amongst others – to release the true performance of the engine.

When developing a new vehicle the manufacturer has to make a compromise on the state of tune to account for all driving conditions and regions. We take this initial mapping and alter the ECU software to safely gain power and torque, giving improved driveability and, in the case of diesel engines, enhanced economy.

We have created a comprehensive dealer network because they get excellent service and high quality, timely support. Whilst we have every confidence in our abilities, we are acutely aware that our reputation is based on our dealers – on every job that we complete.

We supply technical support, advice, and assistance during our file supply opening hours, free of charge. We keep it honest: if we make a mistake, we won’t hide from you. Our ISO 9000 designed quality system means that we set ourselves the highest standards and will always listen and act positively to correct any problems or concerns.